We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
PERISHABLE PRODUCTS: All of our Udo's Choice probiotic formulas (Toddler's Probiotic, Children's Probiotic, Adult's Probiotic, Advanced Adult's Probiotic, Super 8 Hi-Potency, Super Bifido Plus, and Super 5 Lozenge) and our Udo's Oil Blend formulas (original, DHA, and High Lignan) in liquid form MUST be placed in the fridge or freezer upon arrival. EXCEPTION: The Udo's Oil Blend capsules should NOT be stored in the fridge or freezer.
Perishable Udo's Choice products stored incorrectly are not eligible for return or exchange. Specific perishable products are noted above.
Please get in touch if you have questions or concerns about your purchase: email@example.com
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.